Jul 8, 2011 6:21:59 AM
CSS ANNOUNCES NEAR PERFECT CUSTOMER SATISFACTION SCORES

Annual Study Conducted by Microsoft Results in scores twenty percent higher than the composite scores of all global partners.

 

CLEVELAND, OH – July 7, 2011. Certified Security Solutions, Inc. (CSS), a leading information security services company and Microsoft’s Worldwide, Identity and Security Access Partner of the Year, today announced near perfect customer satisfaction scores. All Microsoft Gold Partners are required to participate in regular customer satisfaction surveys administered by a third party research firm.

CSS’ results were 20 percent higher than the composite of all partners and an overall satisfaction score of 97 percent. Other highlights from the study include:

  • 97 percent of customers say they are “likely to recommend” CSS to a friend or colleague
  • 93 percent of CSS customers said they are likely to reengage CSS for further services in the future.

CSS also received high marks (85 percent or higher) on key metrics including overall performance, ease of doing business with, the ability to meet customers’ needs, and the overall value received.

About Certified Security Solutions, Inc.

CSS is an information security services firm with operations throughout North America. CSS helps its clients leverage existing and emerging technologies in practical ways in order to reduce risk and protect their information assets. As a Microsoft Gold Certified Partner, CSS is consistently recognized for their excellence in security solutions from Microsoft as the “World-Wide, Identity and Security Access Partner of the Year” for the past five years. CSS specializes in information security pertaining to cloud security solutions, identity and access management, secure infrastructure management, as well as security strategy and governance. To learn more, visit CSS online at www.css-security.com.

Click here to view CSS' Customer Satisfaction Report.

Erin Figer

Director of Partner Alliance and Marketing

216.785.2980

erin.figer@css-security.com